As soon as your order leaves our warehouse, we will send you an email confirming the shipment of your package with a link to track it 🕵🏻‍♀️.

This tracking is also possible from our site on the “Track my package” page.

Currently we use Parcelforce 🚚  as our main courier in the UK, to have a more detailed view of where your parcel is once it has arrived in the UK 🇬🇧, please visit the "Track my package" page of Parcelforce search for your package by using the same tracking reference that we sent you earlier via email.

For information, our warehouse does not prepare orders on weekends and holidays :)

Sometimes the deliveries are a little late. Our delivery times are indicated in working days (during weekends and holidays our warehouse is closed and our carriers rest) and are from the date of shipment of the package.

You can find the details and status of the delivery at any time using the parcel tracking link. “Track my package” or in your Customer Area> My orders> Track the package.

Currently we use Parcelforce 🚚  as our main courier in the UK, to have a more detailed view of where your parcel is once it has arrived in the UK 🇬🇧, please visit the "Track my package" page of Parcelforce search for your package by using the same tracking reference that we sent you earlier via email.

If your package has been on the move more than 3 working days (excluding weekends / holidays), contact our customer service & we will find a solution together

Unfortunately, the vast majority of delivery services do not have a legal obligation to go upstairs. This is at the discretion of the delivery man, depending on the time he has left to deliver his other packages.

If you want your package to be left with another person as a first delivery option (caretaker / neighbour), you must specify this to the delivery person at each delivery.

As a standard practice, Parcelforce will try to find a safe-place or a neighbour to sign for the reception parcel on your behalf whenever you're not available.

If there is the slightest mistake in your package (this is very rare, but we apologize in advance if this has happened to you 💚 ), contact our customer service via email at love@joone.co.uk or our live chat when available (bottom right corner of your screen)

Oops, we are very sorry for this inconvenience! 😔

For us to fix this error, contact our customer service via email at love@joone.co.uk or our live chat when available (bottom right corner of your screen)

To change your address or your delivery method, go to your Customer Area> My account> Addresses>

⚠️ Be sure to change your main address so that the change is taken into account for your next orders and that you set it as default

We deliver in mainland UK within 3-5 working days of your order being dispatched (excluding weekends and holidays) directly to your home (we use Colissimo as the main courier originating in France 🇫🇷 but once your order arrives to the UK, we handle it to Parcelforce).

All general order status and updates will come from Colissimo via automatic emails, but once your product arrives in the UK, you can also track your order from the Parcelfoce page.

Delivery in mainland UK

Yes 👍

Custom fees and VAT are already included to the value of your order at the time of purchase for orders which value (before discounts) is a maximum of £135 or below.

Orders that are valued (before discounts) over £135 might be taxed differently and additional charges could be demanded by the customs office in the country of destination - these extra costs will be minimised from our side by providing with the right information to the custom office and will be refunded to you in case of incurring in them.

We compensate and minimize the ecological impact of our shipments in mainland UK by favoring partners offering green and sustainable transport solutions. Most of our carriers aim for carbon neutrality by offsetting the emissions associated with their shipments.

To make a return, contact our super-agents by filling in the Contact form> “Return and Refund”

We take back and reimburse (excluding delivery costs) the products within 14 days from the date of receipt of your order.

The products must not be used and the packaging intact (failing this, we reserve the right to refuse the refund).

Return shipping costs are at the customer's expense.

To make a return, contact our super-agents by filling in the Contact form> “Return and Refund”

We take back and reimburse (excluding delivery costs) the products within 14 days from the date of receipt of your order.

The products must not be used and the packaging intact (failing this, we reserve the right to refuse the refund).

Return shipping costs are at the customer's expense

Refund requests for products that are part of a promotion o were discounted, will be proportionally refunded based on the final paid price by the customer, unless it is a free product or sample free or charge, which can't be refunded. Under no circumstances we will refund a higher price of what was charged.

If a product comes with a free gift, as a promotional activity, and this is returned, the free gift shall also be returned as they are bonded in a single promotional package, in its original conditions. Failure to return the main product and free gift associated to it , will result in a deduction of the gift's full price from the total monies returned to the customer.

Delivery fees will not be returned unless proof of negligence from our third party courier partners.

JOONE was created by Carole in 2017 to meet an essential need for parents: to have confidence in what they are buying for their babies. They wanted products that would share their values: trust, purity, love… Products that could not be found at the time.

It is from this desire for impeccable quality and transparency that JOONE was born. Thus, we hope to reconcile our community with the worlds of manufacturing and distribution.

Always in our desire for transparency, we offer you traceable products and we open the doors of our factories to always show you where and how they are manufactured.

To find the origin of our products and our manufacturing videos, go here.

Quand vous achetez un produit dans un magasin, une grosse partie du prix de vente correspond à la marge que prennent les distributeurs (entre 30 et 50%). Chez JOONE, nous préférons investir dans nos produits plutôt que de donner de la marge aux distributeurs. C’est pour cette raison que nos produits sont en vente exclusivement en ligne et livrés chez vous directement ! 😊

The founder of JOONE has been a staunch animal and vegetarian advocate for over 20 years. It is very important for her and for the rest of the team to respect animal rights. So no, JOONE does NOT do ANY animal testing ... and NEVER will.

• Everything needs a first time!

  
  To help you, we have developed a tool to give you tips and tricks depending on the situation you are in, it's here 😊

  We also wrote these two full articles on the subject:

  How to choose the right size of diapers: https://joornal.fr/2018/04/22/comment-bien-choisir-la-taille-de-couche-de-son-bebe/
  Our 5 tips for properly changing your baby's diaper: https://joornal.fr/2018/04/22/5-astuces-pour-bien-changer-la-couche-de-son-bebe/

The causes of a leak can be quite varied but most often come from a size problem (see our size guide).

We have developed a tool to give you tips and tricks depending on the situation you are in, it's here 😊

If your baby is a newborn (even more if he is breastfed), and the leaks are mainly located in the back: rest assured, at this age, the stools are naturally more liquid and overflowing. It is a normal physiological phenomenon that we explain to you in detail HERE.

If your child's skin is marked by the diaper, it may be either too small / a little too tight.

If your baby's skin is not marked, the diaper may be a little too big, on the contrary. It can also come from clothes / equipment which are likely to move the diapers (bodysuit, baby carrier, etc.).

Our advice to check that the diaper is properly adjusted: you should be able to fit a finger between your child's skin and diaper.

Finally, if the leaks appear mostly at night, it could be because of your baby's position while sleeping or a problem with the amount of absorption (in some cases, taking a larger size for the night may be an option). .

Since the beginnings of JOONE, we have been working with a French family business in the Vosges. Manufacturer of diapers for over 10 years, we are delighted to have been able to combine their know-how with our transparency requirements. A true guarantee of quality and control, each JOONE layer represents an absolute requirement: dermatologically tested and composed of PE / PLA for the surface veil.

Working with local craftsmen and SMEs with recognized know-how is essential for JOONE. Indeed, we make it a point of honor to choose a better quality of French or European raw materials which enhances the richness of the terroirs.

No, there is no cosmetic product in our diaper. This is why there is no INCI list for our diapers. The INCI list is indeed compulsory for all cosmetic products. You can access the complete composition of our diapers by clicking here. 😉

Our diapers contain SAP. It is a synthetic component used in all layers of the world, even in those supposed to be "organic", "biodegradable", "vegetable" or "vegan".

SAP is a synthetic material that has been used for over 20 years and is common to all diapers sold on the market around the world. It is used for its high absorbency, up to 150 times its weight.
SAP is a non-toxic, non-irritant and non-sensitizing product for the skin.
The SAP used in Europe is subject to European Union regulations which makes it of better quality than in the United States or Asia, for example.
The outer envelope on which our patterns are printed (which is therefore never in contact with baby's skin) is a polyethylene with a very light weave to let the skin breathe as much as possible. All the elements of our diapers are regulated, tested under dermatological control and respect all the laws in force, both French and European.

Concretely, FSC® stands for "Forest Stewardship Council®". It is an international non-profit organization dedicated to promoting responsible forest management around the world.

Having the FSC® label indicates that the cellulose that goes into our diapers comes from well-managed Finnish FSC® certified forests and other controlled sources. We are FSC® certified under license C153851.

The cellulose of our diapers is T.C.F. or "Total Chlorine Free". More precisely, and in French, this means that it has been bleached without chlorine or any chlorine agents.

All of our treatments are manufactured with the same transparency and efficiency requirements as our diapers.

They are all made in France, certified organic by ECOCERT and contain over 98% of ingredients of natural origin.

To find out all about our treatments, their manufacture and their composition, it's here!

All our baby textiles are made in France and traceable. They are woven, printed and sewn in our Parisian workshops or near Troyes.

Our diapers and bodysuits are Oeko-tex labeled, certifying that they do not contain any substance harmful to health.

To find out in detail how our textiles are made, click here!

Our range of perfect food supplements was developed in France near Montpellier with healthy and transparent formulas.

They only contain plants, minerals and vitamins.

No dyes, flavors, allergens, preservatives, or GMOs.

Our food supplements are therefore compatible with breastfeeding and vegan diets.

The formulas of our supplements are perfectly healthy, they are completely compatible with breastfeeding.

There is no contraindication to using them during pregnancy, but it is necessary to seek medical advice before starting a program.

Our women's cosmetics have been designed and developed with our requirements for quality, control and transparency. Entirely made in France, they are composed of over 98% of ingredients of natural origin, certified organic by ECOCERT and rated 100/100 on Yuka 🥕.

They have been designed for all women, with the help of our community, and are therefore perfectly healthy and compatible with pregnancy and breastfeeding.

We accept most credit cards (VISA, MASTERCARD, AMEX ...).

On the other hand, we do not accept pre-paid cards (such as VISA Electron), nor bank transfers via RIB, nor Paypal, nor payments by checks or restaurant vouchers. 😬

Your card will be charged on the date your order is prepared, so it depends on the shipping frequency you have chosen. By default, shipments / debits are made every 30 days.

If you want to change your card or if your current credit card is no longer valid even though you have a subscription, you can change it directly from your Customer Area.